Torquay Store Open 7 days | Click + Collect | Free Local Delivery | Australia Wide Shipping

Shipping / Return Policy

LOCAL PICK UP

In store pick up is available every day (including weekends and public holidays) between 10am - 4pm.  A text or email will be sent to you when we have put your order together and it is ready for you to pick up.  Please just tell our lovely staff your name / order number when you pop in to collect. 

 

LOCAL DELIVERY - 3228

Orders made for delivery within 15km of our business location will automatically be upgraded to free delivery at checkout.  They will be delivered the next business day (Mon-Fri).

 

SURF COAST / GEELONG / BELLARINE

Next business day hand delivery can still be arranged by contacting us directly - please note this is no longer the default option at check out.  Orders without this special request will be shipped within 48 hours (Monday - Friday) using Sendle courier service (typical eta 2-3 days from placing order). Tracking information will be communicated to you as soon as your parcel is booked for Sendle collection.  

 

REST OF AUSTRALIA

Orders will be shipped within 48 hours (Monday - Friday) using Sendle.  Rates are calculated based on the weight and volume of your order and are much cheaper than using Australia Post.  ETA will depend on your location with an estimate based on current delivery time frames for your address shown on our shipping page before purchase.  Tracking information will be communicated to you as soon as your parcel is booked for Sendle collection.  

 

*delivery time frames using Sendle will be slower as Christmas approaches with the added stress on transport companies at this time, please order early and allow enough time for your order to arrive if sending Christmas gifts.

 

RETURNS

Non living items can be returned for a full refund of the item price if received back in original condition.  We don't accept return postage on plants - if you plant arrives in less than perfect condition please contact us so we can help.  No returns available on sale items.

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